Gift Card Granny · Replacement

Card Replacement Request

Please complete all required fields to submit your replacement request

If you don't have the necessary details to complete this form or if you need a partial refund, please contact customer service. Merchant gift cards must be replaced through the merchant directly.

Full Name * Email Address *

Required — must match the delivery if sent by email

Phone Number *

Required — must match the delivery if sent by text

US and Canadian phone numbers only.

Card UID *

Enter the 8-character card UID printed on your card, e.g. 1a2b3c4d.

Order Number

Optional — include it if you have it.

Address *

Enter the address this card was originally shipped to. If it wasn't shipped to you (e.g. a digital card, or one given to you by the original purchaser), enter your current mailing address.

Reason for Replacement

If a replacement fee applies to your card, it is deducted from the card balance and your replacement card is issued for the remaining amount.

Additional Details

Can't find your card uid? Call us at (855) 660-6847 and our team will help.